Every heavy-duty truck requires routine maintenance and an occasional repair. The best time to select a repair shop is before you really need one. Finding a quality heavy-duty truck repair shop in Edmonton can be a challenge but with a little research and some advice it may be easier than you think
There are three full-service repair options to consider
Heavy Duty Truck dealers=They have factory-trained technicians who are very familiar with the vehicles they sell.
Independent repair shops=They may be less expensive and you are more likely to deal directly with the owner or the technician servicing your heavy-duty truck
Specialty shops (Like G.B Truck and Diesel) =They are the best. They focus on certain vehicle makes like G.B Truck and diesel is the only authorized independent Cummins dealer in Edmonton and can provide very efficient service. Our Clients always say we are the best Heavy duty truck repair shop in Edmonton.
If you plan on keeping your heavy-duty truck for years to come developing a trusted relationship with a professional, heavy-duty truck repair shop has never been more important.
We recommend that once we find a heavy-duty truck repair and maintenance shop in Edmonton then and stick with that shop in long term but the task and actually identifying the best heavy-duty truck repair and maintenance shop in Edmonton for the first time is very important. A number of things that you want to look for would
a) The appearance of the shop =a shop that takes pride in its appearance in the way it presents itself often says something about their concern for their customers and how they want to be viewed. It doesn’t necessarily indicate they’re good or bad but I can tell you that most heavy-duty truck repair and maintenance shops that have quality appearance are focused on customer relations.
b) Make sure that the technicians are capable of doing the work (All the technicians working at G.B Truck and Diesel are company certified) = There a number of ways to do that but the easiest is to look for certifications to work on heavy-duty trucks, there are factor certifications like the one’s provided by Cummins and caterpillar.
c)Proper tools=You want to make sure is that the heavy-duty truck repair and maintenance shop has proper tools and equipment and often this is difficult to do but it requires that you go in that you visit the shop you take a look around. A heavy-duty truck repair and maintenance shop that doesn’t have the proper tools and equipment really is an indication that they can do some services but maybe not all again.
d)The length of time that the heavy-duty truck repair and maintenance shop has been in business = Really important what that shows are that they’re going to be around a long term like G.B Truck and diesel that have been operational in Edmonton since the year 1973 most repairs come with a warranty and if a heavy-duty truck repair and maintenance shop goes out of business, it’s next to impossible to get that warranty honored.
e) Business reputation =This is really important because this is how other people feel about the business and tells you how they’ve been treated it’s great to get referrals from your friends, from your neighbors and listen to the good and bad what did they do well why do you like them. Use that to make a decision.
f) Customer service =Start with the simplest services like an oil change or a tire rotation. Take your heavy-duty truck and allow them to service it and if you have a good experience take it back for the next maintenance and the next maintenance, so that when it comes time for a major repair you’ve established a relationship with the heavy-duty truck repair and maintenance shop and you’re able to go to them and very comfortably tell them what’s failed on your vehicle and know in your heart that you’re going to get good service.
Finally test-drive your top-heavy duty truck repair and maintenance shop candidate by taking your Heavy-duty truck in for minor service. While there looks the facility over, talk with the employees and consider the following questions?
- Did you receive a written estimate?
- Were customer areas clean comfortable and well organized
- did the facility have up-to-date equipment
- does the shop offer a nationwide warranty on parts and labor?